Platform Adoption

Make it stick.

We help you analyse and govern the real usage of all your communication channels (voice, video, instant messaging), in a vendor-agnostic and centralised way.

Telephony adoption
Channels: Voice · video · meetings · messaging…
Indicators: For example: inbound · outbound · missed · answered…
Estate: Clear view of usage · right-sized estate
Approach: Vendor-agnostic · centralised
Reports: Tailored

In action

All usage data from all your tools in one dashboard: call volume day by day, split by channel, internal and external calls, peak hours.

Idle lines and unused licences stand out on their own: you know where to cut costs and where to support your teams.

Platform

Telecom
Compliance L1
Compliance L2
Adoption
Monitoring

Teams
IPC Turret
Mobile
Zoom
Cisco

Your communications are recorded.

Can you prove it?

02 · Compliance · Level 1

Every recording is present, audible and archived. We prove it.

Call	Present	Audible	Archived
09:14:02 IPC Turret	✓	✓	✓
09:14:37 Teams	✓	! Inaudible	✓
09:15:10 Mobile	✓	✓	✓
09:15:48 Zoom	✕ Missing	—	—
09:16:21 Cisco	✓	✓	✓

With your recorder or ours 100% of calls checked

03 · Compliance · Level 2

We analyse their content to make sure they are compliant.

OLT Hello, this call is being recorded.
CLT Hello, Mr Martin, Alpha Asset Management.
OLT I confirm the buy order on the OAT 2034…
CLT …5,000 bonds at 102.40, immediate execution.
OLT Noted, I guarantee you the best price. Promise of outcome
OLT Confirmation sent by email.

Recording notice 100
Client identification 100
Order details 96
Sensitive terms 62

Compliance score /100 ! 1 item to review

04 · Adoption

We measure how your telephony is actually used.

Calls / day · 30 d

Idle lines 112

Average length 3:42

Usage by channel

Teams 64
Mobile 21
Turrets 11
Desk 4

Internal / external

Internal 58 %
External 42 %

Peak hours

08h14h20h

05 · Monitoring

We monitor your entire infrastructure: devices, network, call quality.

Carrier SBC Paris-1 SBC Paris-2 R-PAR-03 R-PAR-04 PBX T-14 Turrets Recorder

Network quality

MOS 4.3
Jitter 12 ms
Packet loss 0.4%
Latency 38 ms

Devices monitored · 1 248

Turret T-14 · offline
Router R-PAR-03 · down
SBC Paris-2 · high latency

06 · Telecom

Trading floor not equipped yet? We also provide trader voice and the recorder.

Turrets
Trader softphones
Private wires

Open Lake Cloud FR · Hosted in France

Trader voiceRecorder

Compliance
Adoption
Monitoring

All your communications. Proven.

open-lake.com

What you get

Precise indicators on inbound, outbound, missed and answered calls, to track adoption, optimise usage and improve team efficiency.

Lower costs: unused licences identified, savings estimated, and decisions to remove, reallocate or renegotiate made easier.

Better client and user experience through visibility on queues, abandonment rates and agent workloads.

Business benefits

What changes for your teams

Finance and procurement
Telecom costs under control

Unused licences and lines identified, savings estimated, renegotiations backed by data.
Management
Decisions based on real usage

You know which tools are adopted, by whom, and which can go.
Business lines
A better client experience

Queues, abandonment rates and agent workloads are visible, so teams can be adjusted.
IT
Successful migrations

After a roll-out, you track real adoption and support the teams that fall behind.

The other modules

Do you really know how your teams use their telephony?

Tell us which tools you use and what you want to measure. We’ll tell you how we can help.

contact@open-lake.com