Platform Monitoring

See it.

We help you anticipate incidents, detect anomalies and act before they affect users, with complete, real-time visibility across your communication infrastructure.

Critical flow monitoring
Scope: Devices · network · Wi-Fi · voice…
Devices: Turrets · routers · SBCs · PBXs…
Network quality: MOS · jitter · loss · latency
Alerts: Near real time
Deployment: On-premise · our cloud · your cloud · hybrid

In action

Every device reports its status continuously. When a turret goes offline or a router goes down, it turns red on the map and an alert goes out at once.

At the same time, we measure voice network quality (MOS, jitter, packet loss, latency) to catch degradation before your users feel it.

Platform

Telecom
Compliance L1
Compliance L2
Adoption
Monitoring

Teams
IPC Turret
Mobile
Zoom
Cisco

Your communications are recorded.

Can you prove it?

02 · Compliance · Level 1

Every recording is present, audible and archived. We prove it.

Call	Present	Audible	Archived
09:14:02 IPC Turret	✓	✓	✓
09:14:37 Teams	✓	! Inaudible	✓
09:15:10 Mobile	✓	✓	✓
09:15:48 Zoom	✕ Missing	—	—
09:16:21 Cisco	✓	✓	✓

With your recorder or ours 100% of calls checked

03 · Compliance · Level 2

We analyse their content to make sure they are compliant.

OLT Hello, this call is being recorded.
CLT Hello, Mr Martin, Alpha Asset Management.
OLT I confirm the buy order on the OAT 2034…
CLT …5,000 bonds at 102.40, immediate execution.
OLT Noted, I guarantee you the best price. Promise of outcome
OLT Confirmation sent by email.

Recording notice 100
Client identification 100
Order details 96
Sensitive terms 62

Compliance score /100 ! 1 item to review

04 · Adoption

We measure how your telephony is actually used.

Calls / day · 30 d

Idle lines 112

Average length 3:42

Usage by channel

Teams 64
Mobile 21
Turrets 11
Desk 4

Internal / external

Internal 58 %
External 42 %

Peak hours

08h14h20h

05 · Monitoring

We monitor your entire infrastructure: devices, network, call quality.

Carrier SBC Paris-1 SBC Paris-2 R-PAR-03 R-PAR-04 PBX T-14 Turrets Recorder

Network quality

MOS 4.3
Jitter 12 ms
Packet loss 0.4%
Latency 38 ms

Devices monitored · 1 248

Turret T-14 · offline
Router R-PAR-03 · down
SBC Paris-2 · high latency

06 · Telecom

Trading floor not equipped yet? We also provide trader voice and the recorder.

Turrets
Trader softphones
Private wires

Open Lake Cloud FR · Hosted in France

Trader voiceRecorder

Compliance
Adoption
Monitoring

All your communications. Proven.

open-lake.com

What you get

You govern performance, secure service continuity and support compliance across your communication systems.

Fewer interruptions, better quality of service for teams and clients, and optimised IT costs through a proactive, data-driven approach.

Business benefits

What changes for your teams

Front office
Incidents fixed before anyone feels them

A turret or link going down is detected and handled before the floor notices.
IT
Less time hunting for faults

Devices, network and voice quality on one screen: diagnosis is immediate.
Management
Service continuity you can measure

Availability and quality are tracked over time, with reports to manage your suppliers.
Compliance
No recording lost to an outage

A device offline may mean calls not recorded: you know straight away.

The other modules

A device down, choppy voice, rising latency: how long does it take you to find out?

Tell us which infrastructure you run and what you need to watch. We’ll tell you how we can help.

contact@open-lake.com